Aftersales Engineering Support

The Aftersales is one of the main pillars of any product’s success. The well design and executed product would fail without good aftersales support. In history there are many instances where the product has failed due to poor aftersales services.

Your Ideas our engineering expertise

We have a ton of experience in aftersales, all aspects of it and the linkages it has to various cross functional teams. We also offer the aftersales support for design team in the initial phases of design. We had experience of supporting the design team in terms of the Aftersales aspects in designing. It will reduce lot of downtime and the maintenance cost of the end user. It directly gives the client satisfaction and an edge over the competitors.

Change Management

As the world is very agile so is the design. Due to the globalisation and fast paced invention and changing technologies the design keep changing. The other reason that drives the change is the field experience or the issues faced by the end users. These are imbibed into the design through the Change Management. WE help the OEMS to raise the change related documents and their implementation.

  • Engineering Change Request (Preparation and Approval)
  • Engineering Change Number (Implementation)
  • Design Change Request (DCR) (Preparation and Implementation )

Aftersales documentation

In this agile world where the technological changes and global markets are acting as catalyst for the aftersales documentation. As the aftersales documentation has become a very critical element for providing excellent customer service, building loyal customers, and ensuring a enhanced customer satisfaction and experience beyond the initial purchase. AFS documentation also serves as a bridge for issue solving, performing returns or repairs, and can create opportunities for future sales. 
The need of the hour with advanced technologies is creating new challenges for technical authoring and after-sales service departments. Traditional manual technical authoring and troubleshooting processes will not suffice in the face of this growing complexity. The technical authors who can generate documentation with advanced technical content on the cross functional dependencies among the different modules in a product and the interlinkages study play a crucial role.

Aftersales documentation includes manuals, warranties, invoices, service reports, and other records that support customers after a sale. 

Global Repair Consulting Services

The importance of the addressing the globally spread customers and dealers to maintain and repair the product is a very tedious job. We had experience of supporting the client by establishing a global Repair Consulting Center. I this we provide various support activities to dealers, end users, owners, distributors. It was also a bridging gap between the design and aftersales by analysing the market feedback and the repair centre’s feedback.

Technical Support Services

Support the global technicians on all their technical queries with the help of OEM repair instructions database and the contacting the Manufacturing Plant.

Technical Market Clarifications

Supporting the New dealers and technicians on their queries. Sharing the required information for the specific repair tasks. Updating the feedback and the labour time as per the real time issues faced by the technicians

Repair Procedures Clarification

Clarifying the queries on the Repair Procedures. Correcting or updating the Repair task depending on the technical updates. Updating the suggesting the changes depending on the design changes and the material or other factors changing.

Market Feedback Analysis

The Feedback from different geographical markets is analysed and the results are shared with Engineering for future design updates.

Analysis of Service Centre’s Feedback

Analysis of the feedback received on the tasks and the serviceability of components to enhance the design and performance of the existing products and NPI.

Right to Repair (R2R)

Right to repair is a legal right for owners of devices and equipment. It allows the owners or consumers to maintain their products on their own and the dealers can also repair the products rather depending on the OEMs.

We have experience in supporting the OEM to stabilise and create Right to repair documentation and R2R portal design and maintenance. It will help the owners or consumers to modify and repair products such as automobiles, electronics, and farm equipment. Right to repair is growing its importance in many countries and the awareness about these is rapidly growing. As the laws for R2R are becoming strict day by day it has become the need of the hour for many OEMs to support their products in the aftermarket and sales.

The Right to Repair information enhances the Customer delightfulness, satisfaction. It in turn reduces the Maintenance cost and the aftersales activity which will add to the owner’s satisfaction.

Common obstacles to repair include requirements to use only the manufacturer’s maintenance services, restrictions on access to tools and components, and software barriers.

Our Experts can guide the OEMs in the following Aspects for Right to Repair

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Guidance for Design team for Repair friendly Design

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Establishing the strategy for making availability of Spare and tools and their Information
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Clear and concise ways of making the owners aware about the Updation of Software (SOTA and FOTA)

Right to repair refers to the concept that end users of technical, electronic or automotive devices should be allowed to freely repair these products. Some notable aspects of a product include:

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the device should be constructed and designed in a manner that allows repairs to be made easily.
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end users and independent repair providers should be able to access original spare parts and necessary tools (software as well as physical tools) at fair market conditions.
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end users and independent repair providers should be able to access original spare parts and necessary tools (software as well as physical tools) at fair market conditions.
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the repairability of a device should be clearly communicated by the manufacturer.

Content Management System for Aftersales

A Content Management System (CMS) is a software application or set of related programs that enable users to create, manage, store, and deploy digital content such as text, images, videos, documents, and other multimedia assets. CMS platforms provide an intuitive interface that allows stakeholders to add, edit, and organize content.

We have experience in Developing the content in tools that can generate various formats i.e. web version, book format, version for Automotive App etc.

We have supported the OEMs to develop the data management system to manage, update and accessible to various stakeholders such as Dealers, Aftersales engineers, Serviceability Engineers, Owners etc.

The Accessibility of the data will be restricted depending on their user roles.

Eg: Owner – only OM
Dealer → Repair Instructions and Spares

HSN Code

HSN code plays an important role in the classification and identification of spare parts used in the automotive spare parts industry. It is an alphanumeric code, recognized internationally, ensures a systematic categorization of products for streamlined trade and taxation purposes. “This is a common language” for product classification facilitates the customs process, reduces ambiguity, and enables smoother cross-border trade. In short HSN codes promote efficiency and clarity in the global market

The efficient management of Inventory and maintaining the transparency in the supply chain across international borders the HS codes play an vital role as these codes are unique. Each specific components have different HS code.Understanding the significance of spare parts HSN codes in the automotive spare parts sector is crucial for businesses to comply with regulatory requirements and optimize their operation in a globally interconnected market.

Our team of expertise has vast experience of allocating these codes to the Components and help the OEMs to have a better transparency on the import and export goods that the vendors are supplying.